Consumers who are cutting their cable or late on their bill can still be held responsible for debt to their cable company if the set-up box isn't returned. Individuals who have rented medical equipment are also liable if they are late returning or negligent in returning the devices to the supplier. Even if bills were paid on time but the rental equipment isn't returned, medical supply and cable companies can still seek a debt collections company to recover equipment and report it as a debt on the consumer credit reports.
In order for these organizations to protect themselves, it's helpful to understand the reasons why devices are not returned or are returned late. Creating protocols or best practices to avoid these situations will alleviate stress on both sides of the equation.
Some potential causes for late or missing equipment include:
Clear communication with the individual could resolve some of these issues. Otherwise it may be necessary to seek assistance from a collections agency.
As with many scenarios, communication and processes go a long way in avoiding a debt collection situation. Creating a process, as well as including deliberate protocols around equipment recovery, will assist in a smoother transaction between businesses and consumers.
To better serve the customer and avoid an equipment debt collection, ensure the following:
Many consumers may not be aware that they will be held liable for the equipment or devices after ending a contract with a medical device supplier or cable company. Offering clarity, communication and follow-up are helpful to avoid a collections situation.
Sometimes, no matter how clearly the information has been stated, collections cannot be avoided. It may be an illness or lost equipment or a variety of other reasons where the consumer isn't returning the equipment or phone calls. Some individuals may be unaware of the risk of collections for missing equipment. Reporting the debt to a credit bureau could be helpful as well, as the consumer may not realize the debt against them until they attempt to apply for credit elsewhere. If there is no communication, phone calls are not being returned, and the individual isn't responsive, hiring a licensed and professional debt collections company is the next step in recovering missing devices or equipment.