BYL Collections offers a secure customer payment portal for our consumer-facing clients called MyBalanceOnline.com. Clients such as healthcare, property management, utilities and more have adopted this option for accounts receivable collections and bad debt recovery.
We're excited to announce a relaunch and upgrade from MyBalanceOnline to Promptd™ Payment Portal. The new payment portal is more user-friendly and personalized to increase payment performance and customer satisfaction.
Read on to learn more about this new announcement.
What "Prompted" the Change?
Promptd™ improves upon MyBalanceOnline.com with a cleaner design and more customer-friendly interactions. The new payment portal also offers a suite of dashboard reporting, account management and flexible payment services to meet the needs of the consumer payment industry. The rebranding was born from the growing demand for a clear and simple design, personalized communication preferences and mobile-friendly payment options.
What Is Different in Promptd™?
As long as we've been in the customer payments business, we've learned that every customer's financial situation is different and their communications preferences are too.
The Promptd™ Payment Portal enables clients to trigger customized billing and payment alerts to its customers while offering options to make a one-time payment, establish flexible payment plans and view transaction histories. Clients can configure collection messages to prompt a customer via text, email and mail to view their billing statement, update health insurance details, settle a past-due account and more.
Promptd™ provides clean and powerful dashboard reporting and analytics. Leveraging data from Promptd’s Payment Portal, combined with the company’s preferences and back-office call center, clients can view customer adoption rates, call handled rates, customer satisfaction results and cash collections.
How Can I Become a Promptd™ Client or Upgrade?
If you're interested in becoming a Promptd™ client, seeing a demo or upgrading from MyBalanceOnline.com, contact us at this link. We will be happy to show you around or answer any questions you may have.
To learn more about the Promptd™ Payment Portal, visit https://promptd.com/.