Welcome to the BYL Collections blog


 

How to Collect Receivables During the Holidays

The holidays are quickly approaching and that means consumers will be inundated with sales and gift idea must haves for their families. For debt collectors, this time of year can be especially challenging when attempting to recover past due bills...

Health Insurance or Not: How to Collect Patient Payments

A 2017 TransUnion Healthcare analysis revealed that 68% of patients with $500 or less in medical bills did not pay the full balance in 2016. This trend is expected to rise to 95% by the year 2020. As a healthcare provider, patient care and...

Collect more with consumer-friendly payment options

Collecting payments on time from your customers is definitely good for business. While this statement seems obvious, there are far too many businesses that don't make the process easy or consumer-friendly. With e-commerce, you may find customers...

Customer Service is Important to Debt Collections

The typical American consumer may not associate the terms "customer service" and "debt collection". In actuality, the better a debt collection agency is at customer service, the more successful they will be. With a change in mindset, and a lot of...

5 Ways to Safeguard your Customer’s Personal Information

The recent Equifax data breach of 143 million customers has left Americans concerned about hackers, identity theft, and data security. As a consumer reporting agency, BYL Collections understands the necessity of secure data transactions and...

Debt Collections with a Human Touch

Call nearly any customer service number and there will be an option to resolve everything through an automated system. Amazon has created a grocery store concept where a consumer can complete their entire transaction without any contact from...

Legal Tactics Often Used By Debt Collectors

One of the questions asked most often by our clients is, "What debt collection tactics do you use?" This is a very good question and typically reveals that the client has some idea about consumer rights and protections. Many of the posts on this...

Tax Refunds Provide an Opportunity for Customers to Pay Down Debt

With credit card debt in America inching closer to $1 trillion, more consumers than ever are facing low or falling credit scores. For some, tax season means the possibility of a tax refund. While it's tempting for consumers to consider all the ways...

When Collecting Debts, Respect Your Customer

At BYL Collections, we've written plenty of articles about the federal and state regulations behind customer collections. We've written how to attract renters, how to stay in compliance, how to make sure your customers pay on time and the many,...

A Debt Collector's Guide to Dealing with Negativity

Negativity can have an impact on everything from health to family life. In certain professions, like debt collection, negative emotions can run rampant. No one likes to get a call from a debt collector. Stress, frustration and certainly financial...