BYL Services offers a secure customer payment portal for our consumer-facing clients called MyBalanceOnline.com. Clients such as healthcare, property management, utilities, and more have adopted this option for accounts receivable collections and...

The holidays are quickly approaching and that means consumers will be inundated with sales and gift idea must haves for their families. For debt collectors, this time of year can be especially challenging when attempting to recover past due bills...

A 2017 TransUnion Healthcare analysis revealed that 68% of patients with $500 or less in medical bills did not pay the full balance in 2016. This trend is expected to rise to 95% by the year 2020. As a healthcare provider, patient care and...

Collecting payments on time from your customers is definitely good for business. While this statement seems obvious, there are far too many businesses that don't make the process easy or consumer-friendly. With e-commerce, you may find customers...

The typical American consumer may not associate the terms "customer service" and "debt collection". In actuality, the better a debt collection agency is at customer service, the more successful they will be. With a change in mindset, and a lot of...

The recent Equifax data breach of 143 million customers has left Americans concerned about hackers, identity theft, and data security. As a consumer reporting agency, BYL Collections understands the necessity of secure data transactions and...

Call nearly any customer service number and there will be an option to resolve everything through an automated system. Amazon has created a grocery store concept where a consumer can complete their entire transaction without any contact from...

One of the questions asked most often by our clients is, "What debt collection tactics do you use?" This is a very good question and typically reveals that the client has some idea about consumer rights and protections. Many of the posts on this...

With credit card debt in America inching closer to $1 trillion, more consumers than ever are facing low or falling credit scores. For some, tax season means the possibility of a tax refund. While it's tempting for consumers to consider all the ways...

At BYL Collections, we've written plenty of articles about the federal and state regulations behind customer collections. We've written how to attract renters, how to stay in compliance, how to make sure your customers pay on time and the many,...