5 Ways to Safeguard your Customer’s Personal Information

Posted by Ryan Howard on Sep 14, 2017 9:29:50 AM

The recent Equifax data breach of 143 million customers has left Americans concerned about hackers, identity theft, and data security. As a consumer reporting agency, BYL Collections understands the necessity of secure data transactions and information security. We also feel the importance of educating other companies on the sensitivity of customer information, ways to prevent data breaches, and why it's important to establish security procedures. As we've seen with organizations that have been hacked in recent years, losing your customers' trust is damaging to your business.

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Topics: Debt Collection, Customer service, FCRA, CFPB, Financial services

How Rental Applications Affect Debt Collections

Posted by Ryan Howard on Sep 11, 2017 9:46:47 AM

As a landlord or property manager, you qualify applicants to place good tenants who will pay rent on time. Sometimes, tenants fall on hard times or otherwise skip out on their obligations. When it's time to send a tenant account to debt collections, you must include as much information as possible to recover the delinquent account. All application information and every communication counts. 

In other words, successful debt collections begins at the beginning of the rental process.

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Topics: Property Management, Rent Collection

Paying Debts During a Time of Disaster

Posted by Ryan Howard on Sep 1, 2017 10:06:58 AM

Our hearts go out to the families and those affected by the storms and floods in Texas and Louisiana. Entire neighborhoods are submerged, belongings and pets left behind, and many homeowners hoping they have documents to rebuild their lives after such loss. Some had to be evacuated quickly and only escaped with the clothes on their backs. As the flood waters recede, many will be trying to recover, getting back to work, and wondering where they will be supported.

Natural disasters may affect the timeliness of bill payments for immediate needs. Here's why it's going to be okay.

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Topics: Money Management, Credit

What Options do Campus Landlords have if a Student is a No Show?

Posted by Ryan Howard on Aug 25, 2017 3:32:30 PM

Renting properties to students is definitely not the same as conventional leasing. The tenants are different, including a student's minimal prior renting experience, student-friendly housing requirements, length of leases, and rent collection. Landlords must have an understanding of these disparities and how to manage them. One challenge that student housing landlords face is collecting rent from students who switch schools, drop out, or simply don't show up for move in.


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Topics: Property Management, Student Housing

5 Things Landlords Need to Know

Posted by Ryan Howard on Aug 18, 2017 1:13:30 PM

Considering turning your home into a rental property? Thinking about investing in or converting your property into student or on-campus housing? Successful landlords understand that they are running a business, learn to manage what they can, and know when they need to ask for outside assistance. Managing a single or multi-family property is a very large responsibility that shouldn't be taken lightly. 

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Topics: Property Management, Rent Collection

How to Get a Debt Collector Off Your Back

Posted by Ryan Howard on Aug 4, 2017 7:45:00 AM


Receiving a debt collector phone call during dinner can make you lose your appetite. Knowing you're behind on bills is frustrating enough not to be reminded about it daily with phone calls or other reminders. The angst and stress caused by late bills are nearly equally matched with the effect of debt collections on your credit. If the bills would go away then your blood pressure wouldn't rise with every walk to your mailbox or the ring of the phone.

There are solutions. 

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Topics: Debt Collection, Money Management

Permissible Purpose to Obtain a Credit Report Under the FCRA

Posted by Ryan Howard on Jul 28, 2017 5:40:06 PM


A recent court case between a landlord and tenant prompts an interesting discussion. In the lawsuit, the tenant admitted to defaulting on the lease. The debt was then sent to a debt collections company to recover the account. The debt collections company obtained the tenant's credit report as part of its process of attempting to collect the debt. The tenant is now suing the collections agency claiming a violation the FCRA's "permissible purpose" clause.

What is "permissible purpose" and how does it relate to obtaining credit reports?

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Topics: Debt Collection, Rent Collection, Credit, FCRA

As Move in Date Approaches, Student Housing in the News

Posted by Ryan Howard on Jul 21, 2017 5:11:05 PM

The end of July means that the fall move-in dates are fast approaching for property managers of student or on campus housing. If you're considering renting to students or simply curious of the vast differences in renting to conventional tenants versus students, subscribe to the BYL Collections blog and read on to learn the latest news in the student housing market. At the end of the post, we'll also offer social media accounts to follow to stay on top of campus news. 

Read more Student and Campus Housing in the News.

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Topics: Property Management, Student Housing

Debt Collections with a Human Touch

Posted by Ryan Howard on Jul 14, 2017 5:30:48 PM

Call nearly any customer service number and there will be an option to resolve everything through an automated system. Amazon has created a grocery store concept where a consumer can complete their entire transaction without any contact from another human. A recent USA Today article stated that as more consumers are used to self-service, perhaps debt collections may one day be entirely digital as well. While some proponents say a fully computerized debt collector may cut down on abusive practices, we see things a little differently.

At BYL Collections, we prefer debt collections with a human touch and here's why.

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Topics: Collections Vendor, Debt Collection Vendor, Customer service

DRTV: Infomercials need Collections too

Posted by Ryan Howard on Jul 3, 2017 2:49:31 PM

Turn on the TV in the middle of the night or any time on certain channels and you'll see an infomercial touting everything from the latest fitness craze to the best gadgets for your kitchen. Known in the industry as Direct Response TV (a form of direct response marketing), these short and long form commercials create awareness around a product and ask the consumer to respond by purchasing directly from the company via phone or website. Often, the consumer makes a few affordable payments to own the product.


If a customer stops paying on their "as seen on TV" products, direct response retailers still have options to collect.

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Topics: Debt Collection, Small Business